Lifetime Buyback Policy

At ELFY, we firmly believe that silver should be more than just a product, it should be an asset that holds enduring value. With this principle in mind, we are proud to introduce our "Lifetime Buyback Policy", reflecting our commitment to ensuring that our customer's silver investments retain their value over time.

Policy Details:

1. Eligibility: All silver jewellery, purchased from ELFY is eligible for Lifetime Buyback, irrespective of their condition, beyond the initial 3-day return window. Other silver products and artefacts may or may not comply with it.

2. Condition: We understand that silver products may undergo wear and tear over time. Hence, our Lifetime Buyback Policy accepts products in any condition, reinforcing our belief that silver should hold intrinsic value regardless of its physical state.

3. Return Window: There is no expiration date for our Lifetime Buyback Policy. Customers may initiate a return at any time after the initial 3-days return policy window has passed.

4. Return Value: As a testament to our dedication to customer satisfaction, we offer a remarkable 40% return for products purchased at amount above 4000rs and 30% return for products purchased at value 4000rs and below (Yes, A complete 40% and 30% Return, Nothing less). Any offer applied at the time of purchase, will be deducted from the amount price which is used to calculate your % return. Also, This price will exclude any GST paid at the time of purchase, and the return shipping cost will be paid by the customer. All of this cost will be deducted from the return amount.

5. Refund Method: Refunds will be issued either to the original payment method used for the purchase or based on the situation at the time of the return.

How to Initiate a Lifetime Buyback Return:

1. Contact Customer Support: Customers must contact our customer support team through the whatsApp button in the bottom right side of the website, or mail us at elfy.care@elfy.co.in.

2. Provide Order Information: To verify eligibility, customers need to provide their order number and relevant purchase details.

3. Return Shipping: To streamline the return process, Our team will initiate the pickup of the product from the customer's provided address. However, customers will be responsible for covering the associated shipping charges, which will be deducted from the return amount upon processing.

4. Product Inspection: Upon receipt, our team will thoroughly inspect the returned product to ensure eligibility.

Note:

1. Product above Rs 4000 = 40% return, Products of Rs 4000 or lower = 30% return.

2. The Lifetime Buyback Policy applies exclusively to products purchased directly from ELFY Website or Store.

3. This 40% and 30% return policy may or may not comply with other accessories sold on the website.

4. Any offer amount and gst paid at the time of purchase, will be deducted from the return amount accordingly.

5. Third-party retailer or reseller purchases may not be eligible.

6. Our Products are exclusively made from hight quality silver.

7. This policy is subject to change at the discretion of ELFY.

At Elfy, we embrace the belief that silver should not just be a purchase but an investment in lasting value. Our Lifetime Buyback Policy reflects this ethos, providing our customers with confidence and peace of mind in their silver acquisitions.

Team Elfy.